Terms of Service

1. Introduction and Acceptance

Welcome to Ledo Pizza ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your use of our website located at ledopizza.world (the "Website"), our mobile applications, and all related services (collectively, the "Services").

By accessing, browsing, or using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.

Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or have reached the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Reside in an area where our food delivery services are available
• Provide accurate and complete information when creating an account

Account Responsibility

You are fully responsible for all activities that occur under your account, including orders placed by others using your account credentials. You must maintain the confidentiality of your login information and notify us immediately of any unauthorized use.

Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our Services after any changes constitutes acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," or "Company" refers to Ledo Pizza, a food service business operating under the laws of the United States.
• "You," "Your," or "User" refers to any individual or entity accessing or using our Services.
• "Services" includes our website, mobile applications, food ordering platform, delivery services, catering services, and all related functionality.
• "Content" means all text, images, graphics, videos, audio files, software, data compilations, and any other materials available through our Services.
• "Website" refers to ledopizza.world and all associated subdomains and pages.
• "Order" means a request for food products or services placed through our platform.
• "Delivery Area" refers to the geographic regions where we provide delivery services.
• "Account" means the user profile you create to access certain features of our Services.

3. Use of Services

3.1 Permitted Use

You may use our Services for the following permitted purposes:

• Browsing our menu and restaurant information
• Placing orders for personal, non-commercial consumption
• Making reservations and catering inquiries
• Accessing account information and order history
• Participating in promotional offers and loyalty programs
• Providing feedback and reviews in accordance with our guidelines

3.2 Prohibited Use

You agree not to use our Services for any of the following prohibited activities:

• Any illegal activities or activities that violate local, state, or federal laws
• Harassing, threatening, or defaming other users, our employees, or delivery personnel
• Attempting to gain unauthorized access to our systems, servers, or networks
• Violating or infringing upon intellectual property rights
• Sending spam, unsolicited communications, or chain letters
• Providing false or misleading information in orders or account registration
• Interfering with or disrupting our Services or servers
• Using automated systems, bots, or scripts to access our Services
• Reverse engineering, decompiling, or disassembling any part of our Services
• Commercial use without our express written permission
• Placing fraudulent orders or using invalid payment methods
• Reselling our products or services without authorization

4. User Accounts

Registration Requirements

To place orders and access certain features, you may need to create an account. When registering, you must provide accurate, current, and complete information, including:

• Full legal name
• Valid email address
• Accurate delivery address within our service area
• Valid phone number for delivery coordination

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must:

• Choose a strong, unique password
• Not share your account credentials with others
• Notify us immediately if you suspect unauthorized access
• Log out from shared or public computers

One Account Per Person

Each individual may maintain only one account. Creating multiple accounts to circumvent restrictions, abuse promotions, or engage in fraudulent activity is prohibited.

Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or abuse of our Services. You may also delete your account at any time by contacting customer service.

5. Products and Services

Product Descriptions and Availability

We strive to provide accurate descriptions of our menu items, including ingredients, allergens, and nutritional information. However:

• Menu items and prices are subject to change without notice
• Availability may vary by location and time of day
• Seasonal items may have limited availability
• We reserve the right to discontinue items at any time

Allergen Information

IMPORTANT ALLERGEN DISCLAIMER: Our kitchen prepares foods that contain or may come into contact with common allergens including but not limited to milk, eggs, wheat, soybeans, peanuts, tree nuts, fish, and shellfish. Please inform us of any food allergies or dietary restrictions when placing your order. We cannot guarantee that any menu item is completely free from allergens.

Order Acceptance and Processing

Placing an order through our Services constitutes an offer to purchase. We reserve the right to:

• Accept or decline any order at our discretion
• Verify order details and payment information before processing
• Cancel orders due to ingredient unavailability or operational constraints
• Limit order quantities to prevent abuse

Pricing and Payment

All prices are listed in US Dollars and include applicable taxes unless otherwise stated. Payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as displayed on our platform.

Delivery Terms

Our delivery services are subject to the following terms:

• Delivery Areas: Service is limited to designated delivery zones
• Minimum Orders: Minimum order values may apply for delivery
• Delivery Times: Estimated delivery times are approximations and may vary based on demand, weather, and other factors
• Delivery Fees: Delivery charges and service fees apply as displayed at checkout
• Contact Requirements: You must be available at the delivery address and reachable by phone

Temperature-Sensitive Items

Hot foods will be delivered at appropriate temperatures. Cold items requiring refrigeration should be consumed promptly or refrigerated immediately upon delivery.

Food Quality Guarantee

We stand behind the quality of our food. If you are unsatisfied with your order due to quality issues, please contact us within 24 hours of delivery. We will work to resolve the issue through replacement, credit, or refund as appropriate.

Returns and Refunds

Due to the perishable nature of food products, we generally cannot accept returns. For our complete refund policy, please see our Refund Policy.

6. Intellectual Property

Our Ownership

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, software, and design, are owned by Ledo Pizza or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Trademarks

The Ledo Pizza name, logo, and all related marks are trademarks of our company. You may not use our trademarks without our prior written permission.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms.

User Content License

By submitting content to our Services (such as reviews, photos, or comments), you grant us a worldwide, royalty-free, perpetual license to use, display, and distribute such content in connection with our business operations.

Copyright Infringement

If you believe that content on our Services infringes your copyright, please contact us with detailed information about the alleged infringement.

7. User Content

Your Responsibility

You are solely responsible for any content you submit, post, or transmit through our Services. This includes reviews, comments, photos, and other user-generated content.

Content Standards

User content must not:

• Be defamatory, obscene, or offensive
• Violate any person's privacy or publicity rights
• Infringe intellectual property rights
• Contain false or misleading information
• Promote illegal activities or discrimination
• Include personal information of others without consent

License Grant

By submitting content, you grant us the right to use, modify, and display such content in connection with our Services and marketing activities.

Content Removal

We reserve the right to remove any user content that violates these Terms or is otherwise objectionable, without prior notice.

No Endorsement

We do not endorse any user content and are not responsible for the accuracy or reliability of such content.

8. Disclaimers

Service "As Is"

Our Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

No Warranty of Uninterrupted Service

We do not warrant that our Services will be uninterrupted, error-free, or completely secure. Technical difficulties, maintenance, or other factors may temporarily affect service availability.

Third-Party Content

We are not responsible for the accuracy, completeness, or reliability of third-party content, including user reviews, ratings, or external website content.

Nutritional Information

Nutritional and allergen information is provided as a guide only. Actual nutritional content may vary due to preparation methods, ingredient substitutions, or supplier changes.

Professional Advice

Our Services do not provide medical, nutritional, or professional advice. Consult qualified professionals for specific dietary or health concerns.

9. Limitation of Liability

Maximum Liability

To the fullest extent permitted by law, our total liability for any claims arising from your use of our Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Personal injury (except where prohibited by law)
• Emotional distress

Food-Related Claims

While we maintain high food safety standards, we cannot be held liable for adverse reactions to food products, except in cases of proven negligence or where prohibited by applicable law.

Jurisdictional Variations

Some jurisdictions do not allow limitations on certain types of damages, so these limitations may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless Ledo Pizza, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit through our Services
• Your negligent acts or omissions

Defense and Settlement

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

Survival

This indemnification provision shall survive termination of these Terms and your use of our Services.

11. Third-Party Links and Services

External Links

Our Services may contain links to third-party websites or services. We do not control, endorse, or assume responsibility for such external sites or services.

Third-Party Terms

Your use of third-party services is subject to their respective terms and conditions and privacy policies.

Payment Processing

Payment processing may be handled by third-party providers. Your use of such services is subject to their terms and our Privacy Policy.

Delivery Partners

We may use third-party delivery services. While we strive to work with reliable partners, we cannot guarantee their performance or be held liable for their actions.

12. Termination

Our Right to Terminate

We may terminate or suspend your access to our Services immediately, without prior notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of our Services or staff
• Failure to pay outstanding amounts

Your Right to Terminate

You may stop using our Services and delete your account at any time by contacting customer service.

Effect of Termination

Upon termination:

• Your right to use our Services ends immediately
• Outstanding orders may still be fulfilled
• Certain provisions of these Terms shall survive termination

Survival of Provisions

The following sections shall survive termination: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law.

13. Governing Law and Disputes

Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to conflict of law principles.

Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in King County, Washington, and you hereby consent to the jurisdiction of such courts.

Dispute Resolution

Before initiating any legal proceedings, we encourage you to contact us directly to resolve any disputes. Many issues can be resolved through good faith discussion.

Time Limitation

Any claim or cause of action arising under these Terms must be filed within one (1) year after the claim or cause of action arose, or it shall be forever barred.

14. Changes to Terms

Right to Modify

We reserve the right to modify or update these Terms at any time in our sole discretion. Changes may be necessary due to:

• Legal or regulatory requirements
• Changes in our business practices
• Enhancement of user protection
• Technological developments

Notification of Changes

When we make material changes to these Terms, we will notify you by:

• Posting the updated Terms on our Website
• Updating the "Last Updated" date
• Sending email notification for significant changes

Acceptance of Changes

Your continued use of our Services after any changes constitutes acceptance of the new Terms. If you do not agree to the changes, you must discontinue use of our Services.

Review Responsibility

It is your responsibility to review these Terms periodically to stay informed of any updates.

15. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our Services, constitute the entire agreement between you and us regarding your use of our Services.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Assignment

We may assign these Terms and any rights granted hereunder to any third party without restriction. You may not assign these Terms without our prior written consent.

Force Majeure

We shall not be liable for any failure to perform our obligations due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government actions.

Headings

The headings in these Terms are for convenience only and have no legal or contractual effect.

Language

These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

16. Contact Information