Privacy Policy

1. Introduction

At Ledo Pizza, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ledopizza.world, use our mobile application, or interact with our food delivery and restaurant services.

This policy applies to all users of our services, including customers placing orders, creating accounts, joining our loyalty program, making reservations, or requesting catering services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our food services:

• Personal Identification: Name, email address, phone number, delivery addresses
• Account Information: Username, password, order history, payment preferences
• Food Preferences: Favorite menu items, dietary restrictions, allergen information
• Special Requirements: Dietary preferences (vegan, vegetarian, halal, kosher, gluten-free)
• Payment Information: Credit card details (encrypted and securely stored)
• Order Details: Items ordered, delivery instructions, special requests
• Loyalty Program Data: Points earned, rewards redeemed, membership level
• Reservation Information: Table bookings, party size, special occasions
• Catering Details: Event information, guest count, menu preferences
• Reviews and Feedback: Restaurant reviews, food ratings, service feedback
• Contact Communications: Customer support inquiries, complaints, suggestions
• Marketing Preferences: Email subscription status, promotional preferences

2.2 Automatically Collected Information

We automatically collect certain information when you interact with our services:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, menu items viewed, time spent on site, click patterns
• Location Data: Approximate location based on IP address for delivery zones
• Order Patterns: Frequency of orders, preferred ordering times, seasonal preferences
• Cookie Data: Session information, user preferences, shopping cart contents
• Performance Metrics: Page load times, error reports, feature usage

2.3 Information from Third Parties

• Social Media: Profile information if you connect social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Campaign performance and customer acquisition data
• Review Platforms: Public reviews and ratings from third-party sites

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Preparing, cooking, and delivering your food orders
• Payment Processing: Securely processing transactions and managing refunds
• Account Management: Creating and maintaining your customer account
• Delivery Services: Coordinating delivery logistics and tracking orders
• Reservation Management: Processing table bookings and managing seating
• Catering Services: Planning and executing catering events
• Customer Support: Responding to inquiries and resolving issues
• Loyalty Programs: Managing rewards points and member benefits
• Quality Improvement: Analyzing feedback to improve food and service quality

3.2 Communication

• Order Notifications: Confirmation, preparation, and delivery status updates
• Account Communications: Password resets, account security notifications
• Customer Support: Responding to your questions and concerns
• Important Updates: Policy changes, service disruptions, safety alerts
• Marketing Communications: Promotional offers, new menu items (with consent)
• Feedback Requests: Post-order surveys and review invitations

3.3 Marketing and Analytics

• Personalized Recommendations: Suggesting menu items based on order history
• Targeted Advertising: Showing relevant promotions and offers
• Usage Analysis: Understanding customer behavior and preferences
• Campaign Measurement: Evaluating marketing effectiveness
• Market Research: Developing new menu items and services
• Competitive Analysis: Benchmarking against industry standards

3.4 Legal Compliance

• Legal Obligations: Complying with food safety and health regulations
• Fraud Prevention: Detecting and preventing fraudulent transactions
• Safety Protection: Ensuring customer and employee safety
• Dispute Resolution: Resolving conflicts and legal matters
• Regulatory Compliance: Meeting tax, accounting, and reporting requirements

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Stripe, PayPal for secure transaction processing
• Delivery Services: Third-party delivery companies for order fulfillment
• Cloud Storage: Amazon Web Services for secure data storage
• Email Services: Mailchimp for marketing communications
• Analytics Tools: Google Analytics for website performance analysis
• Customer Support: Zendesk for managing customer inquiries
• Loyalty Platform: Third-party providers for rewards program management

4.2 Legal Requirements

We may disclose your information when required by law:

• Court Orders: Complying with subpoenas and legal proceedings
• Government Requests: Responding to law enforcement inquiries
• Legal Protection: Protecting our rights, property, and safety
• Public Safety: Addressing emergency situations
• Regulatory Compliance: Meeting food safety and health department requirements

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets:

• Customer information may be transferred to the new owner
• We will notify customers before any transfer occurs
• The new owner must comply with this privacy policy
• You will have the option to request data deletion

4.4 With Your Consent

We may share information for other purposes with your explicit consent, such as:

• Social media integration features
• Third-party loyalty programs
• Marketing partnerships
• Community features and reviews

5. Data Security

5.1 Technical Measures

• Encryption: SSL/TLS encryption for all data transmission
• Secure Storage: Advanced encryption for stored payment information
• Firewall Protection: Network security to prevent unauthorized access
• Access Controls: Limited access to personal data on need-to-know basis
• Monitoring: 24/7 security monitoring and threat detection
• Regular Backups: Secure data backups to prevent data loss
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Measures

• Employee Training: Regular privacy and security awareness programs
• Data Handling Procedures: Strict protocols for accessing and processing data
• Confidentiality Agreements: All employees and contractors sign NDAs
• Incident Response: Comprehensive plan for handling security breaches
• Regular Audits: Internal and external security compliance reviews
• Data Minimization: Collecting only necessary information for services

5.3 Your Responsibilities

• Strong Passwords: Use unique, complex passwords for your account
• Account Security: Don't share your login credentials with others
• Public Computers: Always log out when using shared devices
• Phishing Awareness: Be cautious of suspicious emails or links
• Report Issues: Immediately notify us of any unauthorized access

6. Cookies and Tracking Technologies

We use various technologies to collect and store information when you visit our website:

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functionality, user authentication, shopping cart maintenance	Session duration
Functional Cookies	User preferences, language settings, location preferences, menu customizations	Up to 1 year
Analytics Cookies	Website usage analysis, performance monitoring, user behavior tracking	Up to 2 years
Marketing Cookies	Personalized advertising, promotional targeting, campaign measurement	Up to 1 year

Tracking Technologies Used

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising measurement and optimization
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for user preferences
• Session Storage: Temporary data storage during your visit

Cookie Management

You can control cookies through your browser settings. Options include:

• Accepting all cookies
• Rejecting all cookies
• Accepting only essential cookies
• Deleting existing cookies
• Setting up automatic cookie deletion

Note: Disabling certain cookies may affect website functionality, including the ability to place orders or maintain your shopping cart.

7. Your Rights (GDPR/CCPA Compliance)

You have several rights regarding your personal data:

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you, including:

• Account and profile information
• Order history and preferences
• Communication records
• Loyalty program data

7.2 Right to Rectification

You can request corrections to inaccurate or incomplete personal data, including:

• Contact information updates
• Dietary preference changes
• Delivery address modifications
• Payment information updates

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data when:

• The data is no longer necessary for original purposes
• You withdraw consent for processing
• Your data has been unlawfully processed
• You object to processing and there are no overriding legitimate grounds

7.4 Right to Restrict Processing

You can request limitations on how we use your data when:

• You contest the accuracy of the data
• Processing is unlawful but you prefer restriction over deletion
• You need the data for legal claims

7.5 Right to Data Portability

You can receive your personal data in a machine-readable format to transfer to another service, including:

• Account profile data
• Order history
• Preference settings
• Loyalty program information

7.6 Right to Object

You can object to processing of your personal data for:

• Direct marketing purposes
• Automated decision-making
• Legitimate interest processing

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affects you.

8. Children's Privacy

Protecting children's privacy is important to us:

• Age Restriction: Our services are not intended for children under 16 years of age
• No Intentional Collection: We do not knowingly collect personal information from children under 16
• Parental Notice: If you are a parent and believe your child has provided us with personal information, please contact us immediately
• Prompt Deletion: We will promptly delete any information we discover was collected from a child under 16
• Verification Process: We may request age verification during account creation

9. International Data Transfers

9.1 Protection Measures

When transferring personal data internationally, we implement appropriate safeguards:

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: EU-approved contracts for data protection
• Data Processing Agreements: Binding agreements with international partners
• Security Measures: Encryption and access controls for transferred data
• Regular Audits: Compliance monitoring of international data processing

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States: Primary servers and cloud storage facilities
• European Union: Data analytics and customer support operations
• Canada: Backup and disaster recovery systems
• Other Countries: As needed for service provision with appropriate protections

10. Data Retention Periods

We retain personal information for different periods based on the type of data and its purpose:

Information Type	Retention Period	Reason
Account Information	6 months after account deletion	Legal obligations, dispute resolution
Order History	7 years	Tax and accounting requirements, food safety traceability
Payment Information	As required by payment processors	Fraud prevention, chargeback protection
Marketing Consent	3 months after withdrawal	Consent record keeping, compliance documentation
Website Usage Logs	Up to 2 years	Security monitoring, analytics, performance improvement
Customer Support Records	3 years	Service quality improvement, training purposes
Food Allergy Information	While account is active + 2 years	Food safety, legal protection
Loyalty Program Data	While program membership is active	Reward fulfillment, program administration

Safe Data Disposal

When data retention periods expire, we ensure secure disposal:

• Electronic Deletion: Complete and unrecoverable removal from all systems
• Physical Destruction: Secure shredding of paper records
• Backup Removal: Deletion from backup and archive systems
• Third-Party Notification: Ensuring partners also delete shared data
• Disposal Records: Maintaining documentation of secure disposal

11. Third-Party Links

Our website may contain links to third-party websites and services:

• External Links: We are not responsible for the privacy practices of third-party sites
• Social Media: Links to our social media pages are governed by those platforms' policies
• Payment Processors: External payment pages have their own privacy policies
• Review Platforms: Third-party review sites operate independently
• Partner Services: Delivery partners and loyalty programs have separate policies

Recommendation: Please review the privacy policies of any third-party sites before providing your personal information.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy from time to time. When we do, we will notify you through:

• Website Notice: Prominent banner on our homepage
• Email Notification: Direct message to registered users
• App Notifications: In-app alerts for mobile users
• Account Dashboard: Notification in your user account
• Social Media: Announcements on our social media channels

12.2 Checking for Changes

• The latest version will always be available on this page
• Check the "Last Updated" date at the top of this policy
• Continued use of our services after changes constitutes acceptance
• If you disagree with changes, you may stop using our services
• Significant changes may require your explicit consent

13.1 Complaints and Concerns

If you have concerns about our privacy practices:

• Contact Us First: Reach out to our privacy team for resolution
• Supervisory Authority: If unsatisfied, you may contact your local data protection authority
• Washington State AG: Washington State Attorney General's Office for US residents
• EU Data Protection Authorities: Contact your local DPA for EU residents

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw marketing consent at any time through:

• Unsubscribe Links: Click unsubscribe in any marketing email
• Account Settings: Update preferences in your user dashboard
• Customer Support: Contact our support team directly
• Written Request: Send a written withdrawal to our address

14.2 Account Deletion

To delete your account and associated data:

1. Log into your account dashboard
2. Navigate to account settings
3. Select "Delete Account" option
4. Confirm your identity
5. Confirm deletion request
6. Receive confirmation email

Note: Some data may be retained for legal compliance as outlined in our retention schedule.

15. Conclusion

At Ledo Pizza, we are committed to maintaining the highest standards of privacy protection. We understand that trust is essential to our relationship with you, and we work diligently to earn and maintain that trust through transparent practices and robust security measures.

This Privacy Policy reflects our ongoing commitment to protecting your personal information while providing you with exceptional food service. We encourage you to reach out with any questions or concerns about our privacy practices.

Thank you for choosing Ledo Pizza. We look forward to serving you while keeping your personal information secure.